Frequently Asked Questions
What are your hours?
Monday - Friday 7:00am - 12:00pm and 2:30pm - 7:00pm
Saturday 9:00am - 12:00pm
Sunday - Closed
* Our facility is staffed 24-hours a day, allowing for pick up and drop off of day/overnight guests any time, but is only open to the general public during our posted lobby hours. Guests arriving/departing during non-Lobby hours need to provide advance notice of when to expect them.
How can I enroll my dog?
If you feel that your dog meets all of our requirements, the first step is to fill out our online application. Once we receive it, you will be contacted within two business days to schedule a time for a temperament evaluation. In the mean time, we ask that you make sure your dog is current with his/her vaccinations (Rabies, DHLPP and Bordatella). You will need to bring proof of this during the evaluation.
Why does my dog need to attend daycare before boarding?
Since the majority of your dogs' overnight stay will be spent interacting with other dogs and staff, we need to make sure he /she will be comfortable in our facility and have a fun time. For this reason, we require new clients to attend at lease 1 day of daycare prior to staying overnight with us. A second daycare visit may be required depending upon the dogs' first daycare visit. During this visit your dog will become familiar with our environment and staff, so it won't be a big deal if you are away for 5 hours or 5 days. This also gives staff a chance to get to know your dog and any special needs they might have before they stay overnight with us. If at anytime during your dogs introductory visits he/she is having a tough time, we will be able to contact you immediately.
Why do you require a temperament evaluation?
For the safety of everyone, it is important that all dogs interact positively together. For this reason, we require that all dogs pass a temperament evaluation. We want to make sure that the dogs that attend Downtown Dogs are able to get along with humans (staff), large groups of dogs, and be OK away from mom and dad. Dogs that are anxious, nervous or frightened would not enjoy themselves. Most importantly,we want this to be a funand safe experience for them.
What are the hours of the temperament evaluations?
Evaluations take approximately one hour in length. They are held on Monday through Friday during the hours of 9 am to 11:30 am and 2:30pm- 4:00pm. If you have a small dog or a puppy, you have the option of doing an evaluation at our Saturday socials. Please Note: Due to safety concerns, we do not allow children under 13 years in a dog evaluation.